NCS
Nova Customer Service
Primary solution
Unified customer care across appointments, queues, kiosks and service channels.
INDUSTRIES
Customer-facing service organizations
Every interaction matters. Every experience counts.
Solutions to serve people across branches, offices and digital channels, reduce wait times, coordinate teams and deliver consistent service across every touchpoint.
- Smoother experiences
Connected people, channels and teams for friction-free service.
- Flexible implementation
Capabilities that adapt to your organization’s needs and adoption pace.
- Security & governance
Information protection and dependable operations across all touchpoints.
CAPABILITIES
Solutions to transform customer care
CONNECTED OPERATIONS
An end-to-end connected experience
Connect customer arrival, service delivery, follow-up and supervision on a unified NovaPlatform operation.
Real-time operational visibility
Data-driven decisions
More productive and coordinated teams
Continuous customer experience improvement
FEATURED SOLUTIONS
Products powering this experience
GO
GrowthOS
Optional complementary capability
Commercial intelligence, campaigns and performance measurement.
APPLICATION SCENARIOS
Where customer care creates the most value
Offices & branches
Agile and organized attention across multiple locations.
Service centers
Efficient operations and dependable, consistent experiences.
Public sector & institutions
Inclusive and accessible attention for every citizen.
Multichannel attention
Integrated experiences across digital and in-person touchpoints.
COMMERCIAL CONVERSION
Let’s discuss your customer care goals
Let’s discuss your operational needs and discover how Teranova can help you deliver better service experiences to more people.