Smarter banking.Closer relationships.
Connect clients, products, channels, and financial operations in a secure, continuous, and personalized experience, backed by the intelligence and capabilities of NovaPlatform.
- Customer 360°Unified and contextual visibility across the client's financial relationship.
- Omnichannel JourneySeamless continuity between digital, mobile, and assisted branch channels.
- Financial IntelligenceActionable context, decision support, and responsible assistance.
- Trust & GovernanceBanking-grade security, rigorous auditability, and regulatory compliance.
The challenges facing modern banking
Four structural challenges in financial institutions — and how Nova Banking helps address them.
- Banking challenge
- Clients interact across multiple channels without sufficient continuity of context or resolution.
- Nova Banking capability
- Customer Workspace & Omnichannel Servicing
- Expected transformation
- Coherent omnichannel experience with unified context across every digital and in-person touchpoint.
- Banking challenge
- Institutions face manual tasks, duplicate efforts, and disjointed operational queues.
- Nova Banking capability
- Operations & Case Management
- Expected transformation
- Structured operational coordination, clear request traceability, and agile resolution with defined SLAs.
- Banking challenge
- Siloed data makes it difficult to understand client needs and build lasting, trustworthy relationships.
- Nova Banking capability
- Customer 360 & Resolution Intelligence
- Expected transformation
- Comprehensive contextual visibility into relationships, products, and events for timely and explainable decisions.
- Banking challenge
- Banking processes demand stringent controls, verifiable evidence, and exhaustive audit trails.
- Nova Banking capability
- Financial Crime, Risk & Compliance
- Expected transformation
- Rigorous risk controls, granular audit trails, and dependable regulatory compliance backing.
The Banking Client Journey
A financial journey designed to guide individuals and enterprises throughout every stage of their relationship.
Discover
Exploration & Financial Guidance
Clients explore products, compare options, and receive clear, transparent guidance tailored to their needs.
Connect
Onboarding & Contextual Relationship
Opening relationships and initiating omnichannel engagement with identity validation and informed consent.
Operate
Management & Financial Services
Continuous access to financial services, inquiries, and transactions through preferred digital or in-person channels.
Resolve
Assisted Servicing & Case Resolution
Prompt resolution of complex requests, specialized support, and transparent case tracking.
Grow
Evolution & Enduring Trust
Long-term relationship nurturing through relevant financial proposals and responsible wealth advisory.
The client journey models human-centered financial interactions, connecting channels, operations, and services.
Nova Banking Capabilities & Experience
Explore the core capabilities that power Nova Banking's financial experience and service model.
Client & Relationship Workspace
Unified view of the client, their family or corporate relationship group, and contextual interaction history.
- Unified view of the client and their financial relationship ecosystem.
- Cross-channel history of interactions, requests, and cases.
- Channel preferences, languages, and authorized consents.
- Consolidated financial context without duplicating master transactional records.
A banking executive reviews a client's complete contextual profile before attending to a multi-product request.
Cliente 360° · Relationship context
Interactive banking demonstration · Structured visual concepts and indicators for executive decision-makers.
Alignment with platform complementary capabilities
Nova Banking integrates naturally with other NovaPlatform capabilities to empower connected financial experiences.
Customer 360
Client context & relationships
Provides a unified client view, relationship history, and contextual insight for coherent decision-making.
Nova Customer Service
Assisted servicing & branches
Coordinates queue tickets, on-site kiosks, specialist routing, and in-branch servicing.
GrowthOS
Campaigns & commercial growth
Enables audience segmentation and authorized commercial journey orchestration without exposing core financial data.
Nova Digital Signage
Branch communication & screens
Manages visual communication and authorized financial notices across branch display screens.
NovaPlatform
Security, identity & governance
Provides shared enterprise foundation: secure IAM, isolated organizational context, observability, and audit trails.
Banking Architecture, Governance & Trust
Nova Banking operates on NovaPlatform shared capabilities —secure identity, organizational context, configurability, and observability— guaranteeing strict multi-tenant isolation and rigorous data governance.
Autonomous Solution
Nova Banking: client experience, operational coordination, and financial servicing.
Financial Domain
Clean service contracts for banking, risk, compliance, and case operations.
Shared Capabilities
NovaPlatform: secure identity, institutional context, audit trails, and observability.
Enterprise Infrastructure
Strict multi-tenant organizational data isolation and high-availability enterprise foundation.
Outcomes for Institutions, Teams, and Clients
Tangible value for executive leadership, operations, risk management, and banking clients.
Unified vision and sustainable growth
Strengthened client relationships, greater retention, and rapid commercial response with governance.
Operational efficiency and compliance rigor
Reduced manual processing, complete auditability, and peaceful coexistence with legacy core systems.
Closer, agile, and protected experience
Seamless service continuity across digital and physical touchpoints with transparent issue resolution.
Frequently Asked Questions about Nova Banking
Does Nova Banking replace our institution's transactional Core Banking system?
No. Nova Banking focuses on the experience layer, customer relationships, omnichannel servicing, operations orchestration, and compliance. It connects with existing core systems through secure domain adapters without requiring core replacement.
Is it mandatory to acquire other NovaPlatform solutions to run Nova Banking?
No. Nova Banking is an autonomous solution designed to operate independently. Integrations with Nova Customer Service, GrowthOS, or Nova Digital Signage are optional complementary extensions.
How is confidential financial information protected?
Nova Banking leverages NovaPlatform's enterprise security with strict multi-tenant isolation, encrypted data transmission, granular role-based access control, and immutable audit logs.
Can I purchase Nova Banking directly through Microsoft Marketplace?
Verified commercial offers and marketplace terms will be published upon official release. Currently, organizations can submit an expression of commercial interest.
TRANSFORM THE BANKING EXPERIENCE
Let’s discuss your financial institution
Discover how Nova Banking can help your institution connect clients, intelligence, and operations in a trustworthy experience.
- 100% focused on client relationship and experience
- Harmonious coexistence without replacing core banking systems
- Enterprise architecture with rigorous auditability and governance
- Modular adoption with no mandatory vendor lock-in
Do not submit banking credentials, PINs, card numbers, or confidential transactional account information through this commercial form.
Request specialized conversation
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