Customer Experience & Service
Appointments, queues, omnichannel care, agents, self-service and digital signage for an integrated experience.
Solutions
Specialized technology for every business challenge.
Discover solutions designed to transform operations, improve experiences and support your organization’s growth. Explore by need, industry or product, free to adopt each solution independently.
- SpecializationEach product addresses a specific kind of operation.
- Independent adoptionEach solution is adopted on its own, with no mandatory bundles.
- Security-minded designIdentity, access and audit are part of the shared foundation.
Find the ideal solution for your goals
EXPLORE BY NEED
What do you want to transform?
Operations & Execution
Operational visibility, field task management, teams and devices with control and traceability.
Commercial Growth & Engagement
Customer intelligence, omnichannel orchestration, opportunities, campaigns and incentives to grow with data.
Industry-Specialized Services
Solutions ready for Health, Banking, Telecommunications, Government and other sectors with industry best practices.
All Teranova solutions
Five products adopted independently. Filter by need, industry or name to find the one that fits your organization.
5 matching solutions
Interface concept · illustrative data Nova Customer Service
Coordinate service from one unified experience.
Organizes appointments, queues, kiosks, agents, notifications and service channels within coherent service journeys.
Representative capabilities
- Queue and ticket management
- Appointments
- Agents and assignment
- Kiosks
- Notifications
Technical evidence to be confirmed
Applies in: Customer-facing service organizations · Institutional and public services · Banking and financial services
Interface concept · illustrative data Nova Digital Signage
Communicate and manage digital experiences on your screens.
Designs and organizes content for screens and sites, with targeting, preview and controlled publishing processes according to their maturity.
Representative capabilities
- Content management
- Screen Composer
- Targeting
- Scheduling
- Preview and approval
Technical evidence to be confirmed
Applies in: Retail · Institutional and public services · Banking and financial services
Interface concept · illustrative data GrowthOS
Turn commercial intelligence into coordinated action.
Connects segmentation, opportunities, campaigns and commercial journeys with measurement and governance, without imposing a delivery channel.
Representative capabilities
- Segmentation
- Audience intelligence
- Campaigns and journeys
- Omnichannel orchestration
- Commercial CRM and opportunities
Technical evidence to be confirmed
Applies in: Customer-facing service organizations · Retail · Banking and financial services
Interface concept · illustrative data Nova Health
Specialize healthcare operations and patient service.
A software proposal for healthcare organizations that need sector-specific processes and responsible handling of sensitive information.
Representative capabilities
- Patient attention coordination
- Service communication in facilities
- Operational visibility
Technical evidence to be confirmed
Applies in: Healthcare
Interface concept · illustrative data Nova Banking
Evolve financial service processes and experiences.
A solution for financial institutions focused on specialized operations, traceability and control of the banking context.
Representative capabilities
- Branch and channel service
- Service operations coordination
- Operational visibility
Technical evidence to be confirmed
Applies in: Banking and financial services
THE VALUE OF OUR ECOSYSTEM
One platform. Multiple possibilities.
NovaPlatform integrates specialized products that you can adopt independently and evolve whenever you need.
Specialized productsEngineered for real-world industry challenges.
Progressive integrationConnect capabilities whenever they generate tangible value.
Security and governanceIdentity, access management and auditability built in from day one.
Architecture ready to evolveAn architecture built to evolve continuously with your organization.
LET’S TALK ABOUT YOUR PROJECT
Express your interest and tell us your goals.
One of our specialists will reach out to understand your business needs and show how our solutions can help.
FEATURED PRODUCTS
Solutions that drive impact
Appointments, queues, agents and digital signage.
Intelligent visual communication in real time.
Comprehensive management for healthcare institutions.
Digital experiences for more engaging banking services.
Operations and growth across the telecommunications industry.
